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International Orders & Returns

INTERNATIONAL SHIPPING METHODS

We ship via FedEx for all international order unless otherwise noted.  A standard shipping and insurance fee will apply to all international order. The insurance covers only up to the amount of the purchase price. There are limitations for insuring some products. In some countries we can only insure up to $100 even though purchase item is valued more.

Alternative shipping methods are available, please contact us prior to placing an order. We offer USPS International shipment to Canada and selected countries with no insurance. If you want additional insurance for your purchase please contact us prior to completion of your order. Additional insurance limits vary by country.

The shipping fee does not include duty, tariffs, taxes, VAT, Custom charges and other applicable fees that may be charged in order to clear your purchase at your destination.

DUTIES & TAXES

The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be paid by the recipient.  Your total order covers only your purchased amount and ONLY the shipping and insurance fee.  As the recipient you are responsible for International taxes, tariffs, value-added tax (VAT), and other fees associated with your order.  All shipments can be subject to Custom charges which The Pearl Collector does not estimate prior to purchase and clearance at your destination.

Duty, customs tariffs and VAT are set by the destination country. They are determined based on the merchandise's country of origin or the classification of that merchandise in accordance with a harmonized system adopted and used by the destination countries.

RETURN PROCESSING

Purchased items are accepted for refund if returned undamaged within 7 days of receipt, unless we specify prior to purchase or shipment that item(s) must be returned within a shorter timeframe.  All returns must be accompanied by a sales receipt.

International orders must be returned with a Return Merchandise Authorization form to receive the refunded merchandise amount. Please contact Customer Service to receive this form. Returns sent without the Return Merchandise Authorization form may not receive a full refund. Unfortunately, we cannot refund your original domestic and international shipping charges. We cannot refund duties, taxes and tariffs if an item is returned. We cannot offer free returns on international orders.

 



All prices are in USD
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